Policies
BOOKING AND CANCELLATION
Station Peak Homestead is exclusively rented to a single party at a time and is designed for group accommodation. To secure your reservation, we require a 50% deposit at the time of booking.
The remaining balance is due 14 days before your arrival.
Please be mindful that as a group accommodation provider, cancellations, especially at short notice, are often not possible to refill, which greatly affects our small business. For this reason, the following cancellation policy applies:
Should you need to cancel your reservation within 30 days of your scheduled stay, a 50% cancellation fee will apply.
Should you need to cancel your reservation within 14 working days of your arrival, a 100% cancellation fee will apply.
No-shows will be charged the full amount of the booking.
During peak periods (December - January, Easter, public holidays and public holiday long weekends) all bookings are strictly non-refundable.
There is a two-night minimum over all public holidays.
Credit card details supplied at the time of booking will be used to charge any cancellation fees.
Station Peak Homestead reserves the right to cancel a booking at any time due to unforeseen circumstances. In this case, a full refund will be given.
No refunds will be given for early departures.
Please allow 7 business days for refunds.
PRIVACY
Welcome to Station Peak Homestead ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and book accommodation with us.
1. Information We Collect
We may collect the following types of information when you use our website or services:
Personal Information: Name, email address, phone number, payment details, and any other details you provide when booking accommodation.
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
Cookies and Tracking Technologies: We use cookies to enhance your experience, analyse site traffic, and improve our services. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
To process and confirm your accommodation booking.
To communicate with you regarding your stay, inquiries, or special requests.
To improve our website, services, and customer experience.
To comply with legal obligations and protect our business interests.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
With trusted third-party service providers who assist in maintaining our website, or managing reservations.
When required by law, such as responding to legal requests or enforcing our terms.
To protect our business, guests, or the public from harm or fraudulent activities.
4. Data Security
We take reasonable measures to safeguard your personal information against unauthorised access, loss, or misuse. However, no online transmission is entirely secure, and we encourage you to take necessary precautions when sharing personal details online.
5. Your Rights and Choices
You have the right to:
Access, update, or request the deletion of your personal data.
Opt out of marketing communications at any time.
Manage your cookie preferences.
To exercise these rights, please contact us at hello@stationpeakhomestead.nz
6. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing personal information.
7. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: hello@stationpeakhomestead.nz
Thank you for trusting us with your personal information. We look forward to welcoming you to our homestead accommodation!